Returns & Exchanges

At Chacon, we stand by the quality of our electronics and offer a hassle-free 30-day return policy for all original, unopened products. If your device is defective or doesn't meet your expectations, we are committed to providing a swift replacement or full refund.

1

Initiate Your Request

Log into your Chacon account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the electronic device in its original manufacturer packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your shipping box, covering any previous delivery markings.

4

Inspection and Refund

Once our technicians verify the condition of the returned hardware, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing